Thank you for your feedback Carter. I was surprised because after having my home on Airbnb and being a Superhost for over a year, these are the first negative comments that I have received. I would like to address each one:
1) My air conditioning unit is located in the master bedroom, but because my home is small, this unit does lower the temperature throughout the home. And, because the home is adobe (a great temperature regulator) and passive (Website hidden by Airbnb) maintains a comfortable temperature. ; 2) There are no "water restrictions" in my home, I simply ask guests to be conscious of their water usage because New Mexico is a desert ecosystem, and is also experiencing a serious draught (you will find mention of conscious water usage and the NM draught in every hotel in Santa Fe as well). I am environmentally conscious and have found most people tend to take water for granted and I know it as a precious and limited resource not only in NM, but worldwide. ; 3) The television definitely works and gets all of the major television stations (ABC, NBC, CBS, PBS, and the CW). I do not have cable channels, and this is clearly stated under the "guest access" section of my listing; 4) My home has a traditional phone on a landline, and it is clearly stated that all guests are welcome to use it for both local and long-distance calls if their cell phone signal is not strong. Also, as mentioned by Carter, all cell service carriers/phones with a "wi-fi" calling option will work perfectly well at my home.; 5) I didn't realize that I had listed shampoo as an amenity and have corrected this (I do have body wash and hand soap in the bathroom).; 6) Regarding "stinging bugs"...the only ones that I know of are occasional mosquitoes, which are indigenous to all of NM. I am personally not someone who would ever use a toxic "bug fogger" in my home. And, yes, it is possible that you may see a harmless spider. I don't know of a home in the state of New Mexico where you will not find a spider on occasion. 7) The master bedroom mattress is a high-end (over $1,000) Sealy Mattress with an attached memory foam topper. It is less than a year old. I can only assume that it was not as "firm" as Carter personally prefers. The guest bed is a futon with a high-end futon mattress with both a memory foam and down feather mattress pad (my listing clearly states that the guest bedroom has a futon bed). ; 8) Last, my living room couch does not need to be replaced. It is a "shabby-chic" style with intentionally "slouchy" back cushions. It is comfy (to most), and less than 5 years old. Again, I think this is subjective issue in terms of what different people find comfortable.
I would be remiss if I didn't mention that I have nearly 90 5 star reviews for my home and Carter has two Airbnb reviews. Therefore, I think it is possible that Carter is not a "regular Airbnb user". For those of us who are fans of this travel "lodging option", we are aware we are staying in someone's personal home and not in a sterile hotel setting.