Hello Christopher, I think your problems with the terrace staircase were due to the fact that, as you changed your arrival date at the last moment, we could not show you the house ourselves and had to come and check you in for a substitute. It was something that never happens, because almost never the guests change the date of entry at the last minute. I think that as we were understanding and tried to reorganize quickly at the last minute, we would also appreciate your understanding. From what you say that the neighborhood is a bit dangerous, I really do not understand it, because it's a really quiet neighborhood, and all the guests we've had confirm it. I would also like to remind you that when you use an airbnb house you agree to respect the rules of the house, and in our case, one of the rules is that everyone throws their own trash, which you did not do, accumulating three bags of garbage in a single night ... I hope that in your next experience with airbnb you will be more respectful.