We're surprised about the positive reviews, was it the same place? We arrived fine and Sandra was nice and very communicative, but the flat is simply not in good condition. The floors were very dirty with hair everywhere, old food in the fridge / rubbish in the bins, rotten apples all over the garden, and worst of all the entire place smells extremely strongly of cigarette smoke. It made us nauseous, we had to open all windows and buy a candle to be able to handle it.
We spent the first 2 hours cleaning (though she didn't have many supplies) just to feel more comfortable. We told her we were bringing our puppy but upon arrival she said he could not enter the bedroom which we should have been told in advance. We've since asked for a refund for 25% of the rental price (about 2x the cleaning fee, all things considered we think it's fair!) but 4 days later she hasn't responded.