We are very sorry to hear that you didn't enjoy your stay. We know it was your first airbnb stay and we tried to make it as pleasant as we could. We asked you several times, if you needed anything and if everything is ok and you have never said a word. We patiently endured your hour long showers, the water is heated automatically in the morning and in the evenings, no one ever complaned to us about that. If only we knew the water was cold, we would have turned on the heating. You booked our place and you were surprised that you don't have the whole apartment for yourself, despite us clearly saying it's a price for a room, not for apartment. You woke us up at 2am after a night out as you locked the keys in the car. We tried to be understanding. You left mess in the room. we thought ok - it's their first time, let's be nice... This is not a hotel, it's our home and you should have treated it with respect.