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The Porto Concierge - Indigo House

Hernani User Profile
Hernani

The Porto Concierge - Indigo House

4 guests
2 bedrooms
2 beds
1 bath
4 guests
2 bedrooms
2 beds
1 bath

Practical and conveniently located 2 bedroom house with all amenities for a comfortable stay. Centrally located to enjoy all the city has to offer! In this apartment can sleep up to 4 people comfortably. 1 minute walking distance to Heroismo metro station.
Beautiful inside patio!
Free Wifi is available on all areas of the apartment.
Towels and bed Linen are provided for your stay.

Free luggage storage at The Porto Concierge - Welcome Center.

Amenities

  • Air conditioning
  • Wifi
  • Heating
  • Shampoo
  • Iron
  • Hair dryer

Sleeping arrangements

Bedroom 1
1 double bed
Bedroom 2
1 double bed
Common spaces
1 sofa bed

House Rules

No smoking
No pets
No parties or events
Check-in is anytime after 2PM
Check out by 11AM

Availability

50 Reviews

Accuracy
Communication
Cleanliness
Location
Check-in
Value
Dennis User Profile
Dennis
March 2018
Hosting is a great and got a key without difficult also offering a couresty wine as welcome. The flat was very clean with two bedrooms separate. Both rooms have double beds. Plus a cute patio. Nice neighbours.
Vitaly User Profile
Vitaly
August 2018
I have been using Airbnb since 2012 and this has been by far my worst experience. The key premise of an Airbnb apartment is the ability to actually be able to get into the apartment. Imagine you arrive in a new city following a flight and you actually have no idea whether you w…
Hernani User Profile
Response from Hernani:
Thank you for your reply. We would like to, first of all, inform that The Porto Concierge is always working to improve its services, always with one gold- the complete satisfaction of the guest. Regarding the case Mr. Vitaly wrote and you kindly send us we would like to inform that the pick up services provided by the Porto Concierge arrived on time, no more than 5 minutes after Mr. Vitalyarrived at the airport which means it was just after his arrival communication. We would also like to inform that since the arrival of Mr. Vitaly to the airport until the apartment we where always in communication with Mr. Vitaly. Always. That is a fact that our Concierge was not able to arrive , unfortunately, on time - There was a traffic accident, something that obviously is not Mr. Vitaly fault, but was also communicated to Mr. Vitaly. Also, as Mr. Vitaly writes The Porto Concierge by his Stay Manager, Pedro Trindade, asked the chauffeur from the pick up service provided by us, to always, we reafirm, always, stay with Mr. Vitaly since the check in colleague was late by the reasons above described. The Porto Concierge was always speaking with Mr. Vitaly trying to explain the situation. After the check in was made Pedro Trindade, called Mr. Vitaly to, one more time, trying to explain all the situation, apologize and asking if Mr. Vitaly would like a late check out or even not paying the cleaning fee. Obviously it was not a very good situation that The Porto Concierge is not use to and therefore, as mentioned above, being our more important objective the hosts, we believe that it is not only the check ins or the apartments the most important, but all the time the host are staying, trying to have a practical, polite and efficient communication in any subjects or problems or information that might happen- That is why, we would like to repeat, that we tried to contact Mr. Vitaly several times having only one answer - Mr. Vitaly replied Pedro, after the check in, that he was in a rush and did not had time to talk. Pedro tried to contact Mr. Vitaly other times in order to talk about what The Porto Concierge was able to do to minimize the situation whit no success. Only after the leaving of Mr. Vitaly from the apartment and Porto we took notice about Mr. Vitaly review. While Mr. Vitaly was at the apartment we do not have any information about any contact or replied from Mr. Vitaly about our calls and suggestions.
August 2018
Agathoclis User Profile
Agathoclis
July 2018
Nice place, which is next to the subway station, althouth small , is charming and clean
Filipe User Profile
Filipe
July 2018
Great stay. The perfect house with the perfect service. We did a last minute booking and everything went smooth. Everything was very clean and the comunication was perfect. The house is incredibly luxorious and fully equppied. Highly recommended
Patricia User Profile
Patricia
June 2018
The space was very clean and tidy! Very near to the metro station. Nice shower
Filipe User Profile
Filipe
April 2018
Great stay. The perfect house with the perfect service. We did a last minute booking and everything went smooth. Everything was very clean and the comunication was perfect. The house is incredibly luxorious and fully equppied. Highly recommended
Delaney User Profile
Delaney
February 2018
Hernani's place was well-located and stylish, although it was quite small. Would definitely recommend the apartment for 4 people as opposed to 5. Other than that, great place. We enjoyed our stay here!

Hosted by Hernani

Joined in July 2017
Hernani User Profile
50 Reviews
Response rate: 100%
Response time: within an hour
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About the home
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