In my house rules, guests agree that smoking is not allowed anywhere on the property. With the wild fires going on around the west, it was completely selfish and thoughtless of Johnny to not abide by this rule. No damage was done, other than me having to go around the property and pick up all of his butts, so I didn't charge him for this, but the hot tub was disgusting after he stayed for just 2 nights, which I did charge him for. There was no way I could permit the next group to use it, unless it was drained, scrubbed and filled with fresh water. Johnny indicated he would only have 4 total guests, himself included, for which he received a discount. There were at least 10 guests there during his stay. The only cost I asked to be reimbursed for was for the cost incurred to drain, clean and fill the hot tub. Due to the potential for wildlife to scavenge trash bins, the resort has chosen to have one central garbage station near the only entrance and exit, and they ask guests to drop off any garbage at this location. Regarding A/C, there is none and it is not included as an option in the home. Very few homes require A/C at this elevation as it dips into the 40s most nights in July and August. By simply opening a window and turning a fan on in the evenings, it stays pleasant all day. Lastly, the resort security guard issues hotel style key cards to guests. If Johnny had read his brief check-in instructions, he would have seen the phone number to call so that the gentleman on duty can be ready and available for guest arrivals. There's even a sign posted at the security office with the guard's cell phone, indicating they are likely on patrol, just minutes away. This guest was challenging, to say the least, but the vast majority of my guests are wonderful and grateful for someone allowing them to stay in this beautiful resort home.