A 3BR, 2BA retreat tucked away in the pines of Truckee! Sit under the trees on a wooden deck and gather in an open-concept living area. Access Tahoe Donner’s sports and leisure amenities, or take a short drive to one of the epic ski resorts!
Free parking on premises
Laptop friendly workspace
No parties or events
Check-in is anytime after 3PM
Check out by 10AM
Was a good trip! They are very responsive and help you with any issues you encounter during the trip. Such as we had no propane for the grill and they responded and brought over a tank witchin 30 mins!
Dated, dirty, unsafe porch area we secured off so no one was hurt, broken blinds, misrepresented, unloved and uncared for home. Would never use again.
Response from TurnKey:
Hi Dominique, Thank you for taking the time to leave us this feedback, and we are so sorry to hear if your experience staying with us was not as great as it should have been. Here at TurnKey, we strive to offer impeccable customer service, and it is our hope that if anything at all comes up, guests are conveniently able to reach us 24 hours-a-day on our guest hotline. Unfortunately, we are only now learning of these problems, but wish we had known during your stay so we could have tried to help out then. Please be assured we are checking on everything you have mentioned and will make sure each issue is addressed. If there is anything else we can still do for you, please reach out anytime and let us know. -The TurnKey VR Team
Enjoy the super comfort beds and great linens. A special treat is falling asleep to the sound of the stream in the back of the house. Bring some deck chairs if you want to enjoy the large back deck overlooking the stream.
Great house for family week stay, plenty of room inside to relax after outings. Many items have been recently updated or are new- loved the beds & kitchen appliances! Turnkey staff was very attentive and helpful with addressing minor maintenance issues. Great service to have with…
Response from TurnKey:
Hi Agnes, Thank you for taking the time to leave us this feedback, and while we love to hear how much you liked the house, we are so sorry about the issues that came us. Here at TurnKey, we strive to offer impeccable customer service, and it is our hope that if anything at all comes up, guests are conveniently able to reach us 24 hours-a-day on our guest hotline. It does look like you gave us a call about your concerns, and we did have our local team reach out to explain the boards which were put up because of the severity of the storm, for our guests's safety and for protection of the property as well. The pictures in our listing do not show this, because this precaution only has to occur under unusual weather conditions, such as the storm which happened prior to your stay. Our team does work around the clock going out to all of our properties in order to clear pathways, but again, when the snowfall is that heavy, there are times it builds up in between visits. It is great knowing you were able to enjoy the backyard and had a great stay, otherwise, though. We thought you were perfect guests, and are hopeful to have you stay here again soon! -The TurnKey VR Team
Response rate: 100%
Response time: within an hour
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