Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Great location100% of recent guests gave this home’s location a 5-star rating.
Sparkling clean3 recent guests have said that this home was sparkling clean.
Nestled in the pines, our 3BR/2BA Truckee house feels secluded but is close to the exceptional amenities at Tahoe Donner: great skiing, restaurants, fitness facilities and miles of trails!
Free parking on premises
Laptop friendly workspace
No parties or events
Check-in is anytime after 3PM
Check out by 10AM
Overall The house was nice in a great setting and was very clean. Communication was slow and certain things were not accurate in the description for cable and wifi. Wifi needed a password that was not provided and the tv was not hooked up to any cable. If it was somehow hooked …
Response from Bo:
Hello Nikki, Thank you so much for taking the time to leave a review and share your experience. We are happy to hear you enjoyed the home. Please let us assure you we have followed up and resolved the TV and Wifi confusion. We also followed up but did not locate a charger in the home and apologize for the delay in our response. If there is anything else we can still do for you, please reach out anytime and let us know. -The TurnKey VR Team
Never met the host. It’s hosted by a third party company which kind of makes you feel like you can’t ask for anything specific if you need it. Great house though! Has some nice wooded areas surrounding it and feels secluded but is also less than 2 miles from anything you need (Sa…
Response from Bo:
Hi Brad, Thank you for taking the time to leave a review and share your experience! We’re so happy to hear you enjoyed your stay with us. Here at TurnKey, we strive to offer impeccable customer service, and it is our hope that all guests have hassle-free, enjoyable stays at our properties. Our guest hotline is available 24/7, and our TurnKey agents are ready to help with anything from questions about our homes, to booking a reservation, to issues that may come up during or after a stay with us. By the way, you were perfect guests, and we look forward to next time! -The TurnKey VR Team
Response rate: 100%
Response time: within an hour
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