We thank you for your feedback. With regards to the house, it is a heritage property and as such no alterations or changes can be made to the outside of the house. It was originally a hunting lodge dating back to 1840 and holds a special place in historic London.
The bedrooms and washrooms were renovated last Sept with new mattresses and sheets. It was indicated in the listing that we are in the process of getting the required permissions from the city to update the windows. We expect the installation of new windows to be completed by end of August.
We gladly accommodated your request for an early check-in at 12-12.30pm and Rachelle, my live in manager even sent an apology note post your stay, that she did not have an opportunity to meet you.
We are sorry that our place did not meet your expectations. We appreciate the time taken to provide your feedback and will work on areas that can provide a better guest experience. Thank you for the same.
Have a great summer.