Reading Lauren's review is so disheartening, clearly she must be racist or have some major mental issues. Belize is a VERY poor country, anyone that travels here should know that. The area is not only safe, the locals are as sweet as can be but you cannot walk around the neighborhoods and expect Hawaii.
As far as our dog, all of our guests absolutely adore her and usually come to our villa to ask if they can play with her. She is young and has a lot of energy but she has never even come close to nipping or biting anyone! She lets my 1 and 4 year old grandchildren climb all over her and is gentle as can be. That being said, if Lauren would have said one word I would have put Mango in her fence for the remainder of their stay.
There is absolutely nothing wrong with the refrigerator. We unplug it when we don't have guests and plug it back in before their arrival, so it takes a while to get cool. We are an older place but you can clearly tell that from the pictures, there is no misrepresentation. We have a full time cleaning crew that always makes sure the rooms are perfect for guests so I really don't think it is fair for her to make such false accusations.
This guest was not here 10 mins and although we have a strict cancelation policy and she was NOT entitled to any money, my husband and I gave her a full refund right away. I feel like we went out of our way to be accommodating so when she wrote such things that are so blatantly untrue and unfounded it is very disappointing to say the least and really makes me question her stability.