I’m so sorry you found our place in disrepair. I can’t explain the dirty carpets since they were just cleaned before the last 2 rentals. If they were dirty, maybe our previous guest wore dirty ski boots or after ski boots in the condo. Most people remove shoes before entering. There was only a five hour window between the last guest leaving and your arrival. My housekeeper thought you were my adult children staying there. So left laundry in washer. I apologize! Which bed did you find uncomfortable? All mattresses our fairly new. On our (Hidden by Airbnb) site most guests compliment our beds and have never had a complaint. Yes- the kitchen is small, as are most mountain condos. In the multi million dollar condos & homes you’ll find great kitchens. Will let housekeeper know to do a deep clean. I appreciate you telling me these things. I can get them remedied. Please let me know which bed? Thanks C.C. if you ever want to come back, I’d be happy to give you a discount for your inconveniences.