Dear Jeremy, we are sorry that our house did not match your expectations.
With regard to the pool, the house is advertise with no
Pool heating so this should not have been a surprise to you.
The outside table and chairs were new from the end of last summer so I am surprised that they were not to your satisfaction.
Many properties in this area of Portugal have sceptic tanks and so disposal of toilet paper in bins provided is not unusual.
With regard to the external paintwork, unfortunately due to the long and wet winter this year, we were not able to embark on
our annual refurbishment of the exterior, prior to your visit . This is now underway and will be completed by the end of this week.