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Bravoway Royal Moroccan Villa on Palm Jumeirah

Yi User Profile
Yi

Bravoway Royal Moroccan Villa on Palm Jumeirah

10 guests
5 bedrooms
5 beds
4.5 baths
10 guests
5 bedrooms
5 beds
4.5 baths

Composition: kitchen, 7x bedroom, 6x bathroom, WC
Amenities: bed linen & towels, terrace, air conditioning, heating, swimming pool, wheelchair access possible, free wireless internet, pets are welcome, smoking allowed, free parking with garage, paid cot on request

Amenities

Kitchen
Wifi
Free parking on premises
Laptop friendly workspace
Hair dryer
Iron

Sleeping arrangements

Bedroom 1
1 king bed
Bedroom 2
1 king bed
Bedroom 3
1 king bed
Bedroom 4
1 bunk bed
Bedroom 5
1 king bed

House Rules

No smoking
No pets
No parties or events
Check-in time is 3PM - 8PM
Check out by 12PM (noon)

Accessibility

Wide hallway clearance
Wide clearance to bed

Availability

1 Review

Rukhsana User Profile
Rukhsana
January 2018
I booked this villa expecting a 5 star service as promised but it was far from it. Check in was perfect. But the actual villa was not up to standard. Tried to communicate with the host about this but she's did nothing. The entrance door lock jams sometimes. The grills by the pool…
Yi User Profile
Response from Yi:
Ms. Rukhsana only inform us about all her complain on the 7th day (2nd to the last day of her stay - on the time when I asked her if she had any suggestion for improvement) of her stay. If she only inform us more earlier then we can deal all the issues immediately. Regarding the Jacuzzi there's a main switch near the door. Typically in Dubai if you continuously used the water it will become hot that's why maybe they assumed that it takes time before it becomes hotter even without switching the main heater. According to the cleaners they didn't heard any complain from the guest every time they were cleaning the villa. According to our host he went there everyday and he didn't heard any complain from the guest that's why we are not aware of all the issues. She ask for 50% refund but airbnb only granted 18% to be fair for both party. If Ms. Rukhsana really doesn't like the villa on the first day or second day she can cancel her booking. We won't force her to stay and will refund the remaining days. We are not fully aware of the issue until the 7th day of her stay. I still have our conversation on (Hidden by Airbnb) .
January 2018

This host has 6 reviews for other properties.

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Hosted by Yi

United Arab EmiratesJoined in July 2017
Yi User Profile
7 Reviews
Response rate: 80%
Response time: within a day
Always communicate through AirbnbTo protect your payment, never transfer money or communicate outside of the Airbnb website or app.
About the home
When you stay in an Airbnb, you’re staying in someone’s home.
This is Yi’s place.
Yi
Bravoway helps host.
Bravoway

The neighbourhood

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