Deborah, you are right the was not enough lighting outside. One of our two lights and the fan and light in the kitchen were not working which I did not know. Breaker had been blown out and that was the reason for the lights not being as plentiful as they normally are but if you had that issue, you could of written to me and we would of addressed the issue. It is not our norm to have only one outside light. We have two outside lights and the place is always has good lighting. As far as the stuff in the cabinets and bathroom, they are not left over. Those items are placed there on purpose for the use of our guests. We supply soap, shampoo, salt, oil and more it is up to you if you want to use them. They are called amenities. Now, onto the the real reason that you left me a bad review. No heat in a Florida home on an unusual cold day in Florida. I don't list heating in the amenities, it is up to the guest to read and make sure that the place has all they feel they need to be comfortable sometimes that means paying more but those are choices you as a guest must make. You demanded heat on a home that was not built with it and I did go out in the middle of the night to see if I could purchase heaters for you all, because I wanted you to be comfortable. I called the case manager and she called you to tell you I was buying the heaters still you cancelled. Your choice, but please don't lie here and tell people that I offered you no resolution especially when it is on record that I did.