We kindly thank you for the feedback. Since the location is one of the most popular ones in Copenhagen and there are many visitors as well as restaurants and bars just outside the building, there is indeed a potential for noise. However, this is highlighted on the listing and it shows up before you make a booking so that you become aware of it. Regarding check-in, there is indeed a very easy self check-in option which we use in case of delays or late arrivals and we consider it to be quite helpful. In most cases however, we welcome our guests personally.
Despite us being available if any issues during your stay you have not mentioned about the cigarette smoke while you were here. We would have appreciated knowing about that in advance so we can check with the neighbours about this issue on the spot. Same goes with the company that checks the water levels - we weren't aware they're coming in for the measurements, otherwise we would have let you know in advance.
We're aware the apartment gets dusty easily due to being on the last floor and due to the fact that it is an authentic historical building. We assure you though that the apartment is being cleaned professionally at highest standards each time. Curtains have been added in the meantime - we are sorry we did not have them set up yet for your stay. :) We'd only wish you would have communicated with us during your stay about the inconveniences you mentioned.
Other than that we strongly appreciate your feedback & thank you again for your visit!