Hi Vera, we apologize your experience was not what you expected and we will take the best of your review into consideration to assure we offer a pleasant stay to our future guests.
Unfortunately, we do not welcome your disrespectful remarks about our literacy and ability to speak English. Thankfully, we were blessed with manners.
During your stay we offered to reduce or eliminate the aroma plug-ins if they were too much. This is the first time we have received this comment but tried to accommodate. Then you rudely decided to go through our house and disconnect the aromas.
We believe our listing is very clear and not misleading. Our kitchen is private but we often share with kind guests. As for pets, we do have 2 small dogs that are quiet but do have the natural ability to bark. The “no pets” means we do not accept guests with pets. Although, we are pet friendly we do not permit guest with pets to maintain the cleanest sanitary possible rooms for our guests.
Lastly, we will gladly provide our communication with you prior to your stay for you to confirm that no late check out was agreed upon or mentioned. The check out day is a normal check out time as it would be with any hotel or Airbnb stay. If you preferred to check out at night, you could have booked another day or communicated accordingly and we would have made the attempt to accommodate you. We politely (and softly) knock on your door to inform you it was time to check out, absolutely did not “bang on the door.”
Thanks again for your comments and we wish you the best in your future travels.