Hi, I'm very sorry about the situation that occurred and offered you a big compensation, free cancellation or to have someone over to clean after the last guest. You choose to have a compensation. I have a friend that checks the house a few times a week, but not every day, and are at place if there should be any problems. I have hosted more than 100 guests this year, and you are the first ones to not find the apartment and I'm a bit surprised that you didn't find the bed linen as I instructed. Clearly there was a lack of communication, and your messages through airbnb was not always easy to understand. When I asked for more information, we would manage around but sometimes I had to guess what you meant.