Hello Joan. Thank you for your feedback. It is unfortunate that this event occurred during your stay. First, let me clarify that I never have and never would contact a guest late at night unless and until it is an emergency. In this case, somebody was locked out of the residence and only the people inside could release the chain on the door to let him back in. Seeing as how this chain should not have been put on and that he was coming home after a very long day, I could not in good conscience let him spend the night outside. I hope you are able to understand the circumstances from the point of view of the person who was locked out.