we are located in Ubud, next to the lavish jungle and rive, it is normal to have mosquito and ants since we are an open space villa.
Not ready to check in because guest booked on the same day around 12 noon and wants to check in at 1pm, Our check in time is after 3pm. Guest did not follow my instructions, it is ok to leave the luggage and give us time to prepare.
The pool was under treatment when guest checked in but it was ready and clear the next day. Since was had many guests stayed it affected the pool, it is not dirty just the water needs to be treated.
guest wants to change schedule after checked in, they don't need my response, they can cancel it online . As a nice gesture, we try to compensate for the pool not ready for use by refund and offer free food.
Still they guest makes some false accusations, which we do not appreciate.
the pool is clear,
the refrigerator is clean
the insects are part of the beautiful nature.
The host normally responds.