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Randys Bantayan Island Grill & Chill Resort

Randy User Profile
Randy

Randys Bantayan Island Grill & Chill Resort

16+ guests
12 bedrooms
50 beds
12 private baths
16+ guests
12 bedrooms
50 beds
12 private baths
HOME HIGHLIGHTS
BreakfastThis is one of few homes in this area that has this feature.

Very nice and modern Resort, we offer Airconditioned rooms and Native (Bamboo/Coco lumber) fan rooms, we also have a two story Restaurant, first level is aircondition while the second level is open air with a native nipa hut roof, we are located on the Beach side of the main road just 10 minutes walk from the port of Santa Fe on the left, from our resort to the beach is very short 2 minute walk to the water and white sandy beaches and clear aqua green water

Amenities

Air conditioning
Essentials
Iron
Laptop friendly workspace
TV
Washer

Sleeping arrangements

Bedroom 1
1 queen bed, 1 floor mattress
Bedroom 2
1 queen bed, 1 floor mattress
Bedroom 3
1 queen bed, 1 floor mattress
Bedroom 4
1 queen bed, 1 floor mattress
Bedroom 5
1 queen bed, 1 floor mattress
Bedroom 6
1 double bed, 1 floor mattress
Bedroom 7
2 double beds, 2 single beds, 2 bunk beds, 1 floor mattress
Bedroom 8
1 double bed, 2 bunk beds, 1 floor mattress
Bedroom 9
2 bunk beds, 1 floor mattress
Bedroom 10
1 bunk bed, 1 floor mattress
Bedroom 11
1 double bed, 1 floor mattress
Bedroom 12
1 double bed, 1 floor mattress
Common spaces
1 double bed, 1 air mattress, 4 floor mattresses

House Rules

Check-in is anytime after 2PM
Check out by 12PM (noon)

Availability

3 Reviews

Accuracy
Communication
Cleanliness
Location
Check-in
Value
Roxan User Profile
Roxan
May 2018
Although there was a misunderstanding at first about the posted amenities (aircon is included) but after we booked and all, the host messaged us if we will use air conditioned room (separate charges) or just fan room. Thank God it was cleared by the help of airbnb support. Thanks…
Randy User Profile
Response from Randy:
Yes there was an issue with the way airbnb processed the booking price as a room for 2 persons in aircon was priced at 1900 we then allowed extra persons in each room booked at 500 each usually 4 persons in each room, so this group of 16 persons needed 4 rooms so it should have been priced as 4 rooms at 1900 and then 2 persons extra in each room at 500 each so the total should have been 11,600 per day for the 16 persons but airbnb charge 1900 for the first 2 persons and then only 500 each for the next 14 persons for just under 9,000 per day, we have since fixed this issue in pricing so as to avoid this situation in the future so we do not lose revenue as we did with this groupwho had originally booked for 2 days at the lower incorrect rates which we did honor for them anyway as agreed.
May 2018
Ma. User Profile
Ma.
April 2018
We are a group of 16 ppl who stayed at Randy’s place and we were very upset with the accomodation. We didn’t get the rooms we reserved and paid for and ended up sleeping 3 in a bed on horizontal position. We paid the rate of rooms at the patio with own comfort room and balcony bu…
Randy User Profile
Response from Randy:
Hello this is Randy I would like to add some clarifications for this Booking of 12 I 3 aircon rooms for 4 persons each, This group of 16 had booked 3 aircon rooms for 4 persons each it was never specified which 3 aircon rooms for 4 persons each would be used, although we do always try to give each guest the best room available at check in for the room type they book, we have 4 aircon rooms with private bath and patios for 4 persons each, 1 Native Aircon Cottage with Kitchen for 2 persons, 1 aircon room with shared bath for 2 persons, 2 aircon rooms with shared bath for 4 persons each, 1 aircon room for 4 persons with private bath and 1 aircon room for 6 persons with shared bath, all our other 7 rooms are fan rooms 1 for 2 persons, 3 for 4 persons, 1 for 6 persons and 2 for 8 persons, so we can easily host large group but they should give us an accurate number of people when booking especially on Holiday weekends so we can avoid the possibility of not enough rooms being available, this booking was on a very busy 3 day holiday weekend and we were very full, our normal check in time is stated as 2 pm, this group arrived very early in the morning around 8 am I think, as we were very full the night before we could not offer them an early check in, when they arrived we asked how many in their group as it looked like more than 12 persons as booked, they then informed us that they were now a group of 16 persons and asked for another room, we told them that were very much booked up but that we would try our best to get an extra room for them but gave no guarantee we could, we did however have one aircon room available when they arrived, it was aircon for 4 persons with shared bath, this was the only room we had empty at that time, they asked if they could leave their bags in that room and go about their day and check in later, so we allowed them to do this at no extra charge I might add even though it did prevent us from offering that room to anyone else to possible give them a better room until their bags would be removed and the room cleaned again, they did not return until late afternoon around 4:30 to 5:30 pm, we had guest leaving and others checking in since 2 pm, we tried very hard to keep an extra room available for them but as we were fully booked before they came with 4 extra persons and everyone that had previously booked had shown up as well we simply did not have any extra aircon rooms to offer them for the extra 4 persons they had brought, as they had asked for only 3 rooms for 4 persons each when booking, we had made no mention of which 3 aircon rooms for 4 would be used for their stay and I do not remember them asking for any specific aircon rooms either other than saying 3 aircon rooms for 4 persons each, we did give them 2 of our aircon rooms with private bath and patio, but as they had asked for an extra room and we were trying hard to keep two more rooms near each other available for them in the off chance that a booking did not show up, but since they had put their bags for 16 persons in our only empty aircon room for 4 persons available when they came at 8 am, we were not able to try to use that room for anyone else checking in, by the time they came back in the late afternoon many had checked in prior, we did give them 2 of the 4 aircon rooms we have for 4 with private bath and patio ( the other 2 aircon rooms with private bath and patio had guest in them from the previous day who were staying over) we informed them at that time that everyone who had already booked was checking in as well so we would not be able to give them a fourth aircon room for 4 persons, we offered them their choice of any one of the 3 aircon rooms still available, ( the 4 person aircon room with shared bath they had left all their bags in at 8 am free of charge, a different 4 person aircon room with private bath or our 6 person aircon room with shared bath) I also told them if they would use the 6 person room it would be possible to also use 2 extra mattresses so each of the 16 persons would have a bed, or they could use the 4 person aircon room with private bath and add 3 extra mattresses so only one person would need to share a bed with others with either of these two options they would have to pay extra for the other 4 persons or if they wished to do so they could keep the 4 person aircon room with shared bath they had left their bags in at 8 am and figure out their own sleeping arrangements for the extra 4 persons and we would not charge them for the 4 extra persons, we also offered them extra mattresses at 500 each, they chose to keep the 4 person aircon room with shared bath and no extra mattresses rather than having more beds or another private bathroom, as this was a 2 day stay the next day we did have another 4 person aircon room with private bath and patio available which we then offered to them but they told us they would just keep the 3 rooms they had, perhaps due to the fact that they would then also need to pay for the 4 extra persons for the second day only, they obviously preferred to try to save money over being more comfortable, their choice not ours, had they booked 16 persons to begin with none of this would have been an issue, so their complaining after the fact about sleeping 3 in a bed is not right as this is what they chose to do and yes they did have other choices which the did not choose to do. of the original 12 booked 8 of those were in the rooms they say they wanted for both days 4 were not but 4 more extra persons stayed for free for 2 days and all 16 persons were served free breakfast for 2 days even though the 4 extra persons had not paid us for anything at all, Im really not sure what more we could have done to make their stay better, Im truly sorry they are not happy but they did get the 3 aircon rooms for 4 persons each they booked, but due to bring 4 extra persons not booked to start with they were all a bit inconvenienced, this was by their doing not by ours so to say negative things about our resort after us doing our best to accommodated them and their 4 extra persons early am arrival and free breakfasts on top at absolutely no extra cost is really not being fair to us as a business at all. We did not make them sleep 3 in a bed they chose to do this. I will also mention that in the 3 rooms there were 2 queen size beds 60" wide, 3 larger double beds 54" wide and only one double bed was 48" wide so they did also have nice big beds to try to fit people into as well which is probably why they tried to do so to start with, either way their being uncomfortable later was not our resorts fault in any way they chose it, if it were our fault we would take full responsibility and compensate our guests accordingly as well. Thank you for your time See you soon in Paradise Randy (Phone number hidden by Airbnb)
April 2018
April User Profile
April
January 2018
Was all good for short stay

Hosted by Randy

Santa Fe, PhilippinesJoined in December 2017
Randy User Profile
3 Reviews
Im 6' tall, brown hair/balding lol, one brown eye and one blue eye, large muscular build, from Ft Walton Beach, Florida, USA, i like traveling to new places, meeting new people, making life long friends eating great food from all over the world, movies, music, dancing and just ha…
Response rate: 100%
Response time: within an hour
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