Many thanks for taking the time to give us your feedback, this will be quite valuable in improving the quality for future guests.
Indeed Hostmaker Team is a big family and we work hard to be super responsive, offer an outstanding service to our guests.
Firstly, I completely understand that this situation was very inconvenient as you were travelling with your family. We are extremely sorry for these different issues and the time it took to be fixed.
I stressed the urgency of the situation to my maintenance team and we did our best to sort it out as soon as possible. Booking a plumber is sometimes longer than what we would like it to be. Thankfully you were staying in a flat with 2 bathrooms.
Secondly, about the blankets, I do apologise it took few days to be be delivered from the shop to your flat.
I am sorry you were unhappy with the double sofa bed we mentioned on our listing on Airbnb with pictures. In the future, whenever I am hosting a family with 6 guests , I’ll be very detailed about the sleeping arrangement.
Finally, about the compensation, we carefully read Airbnb guidelines to offer you a compensation.
We're really sorry that we haven't been able to accommodate you this time, yet we would wish to have the opportunity again to provide a comfortable stay in the future!