Dear, thank you for the excellent feedback on the location of the house. For the difficulty of communication we will try to improve, however until now we have not had any major difficulties. As for the water heater, I'm sorry if it gave problems. We had him checked the other week and he seemed fine. If this is not the case, I'll have it changed immediately and thank you for reporting. Regarding the request for additional costs, everything is specified in the house rules. I did this exactly to avoid inconveniences of this kind. Furthermore, part of this request includes the tourist tax which is then to be turned over to the Municipality of Rome. The rest is about services that are included in most ads, and I think it is also legitimate that there are. We are here to work honestly and not to cheat anyone. Among other things, the procedure is the same for all guests. The only thing I can try to do to avoid these unpleasant misunderstandings is to see if I have the possibility to modify some things about the announcement, but looking at it, it seems clear enough.
thank you anyway for choosing us and I offer my best 'greetings.