Response from Heather:
Hi Lee, I am very surprised to read your review. This is the first complaint of this kind. Yes water damage to the ceiling in the kitchen due to leak from above. I did not see this as too much of a problem for you as the only alternative was to cancel your booking whilst I decorated. Usually I am at the apartment to meet guests for check in, unfortunately I am on holiday at this time and did not think it was too much of a hardship for guests to collect keys five minutes away, other guests have not found this challenging. As for the smell, I or guests have not noticed this before, I would have appreciated if you had contacted Gordon on your arrival and he would have investigated this. Thank you for taking the time to review.