Thank you so much for your feedback. Apologies for the inconveniences faced by you. We are a travellers hostel with 40 beds and 6 washrooms which is apt as per the universal hostel policy. There were 2 extra washrooms on the terrace as well.
Talking about the staffing, I am sure you would understand being a hostel, we don't have the liberty of keeping more staff. The staffing is very much lean in hostels. We have 2 staff - one who takes care of cooking and maintaining our dining area and the other for housekeeping and cleaning.
The AC timings again are as per the policy and any hostel in Mumbai would have a similar policy.
A Travellers hostel is a very different concept than a hotel, serviced apartments, or a homestay.
Your point on cleanliness is well taken and we shall work more hard towards the same. Our goal is to provide an hygienic and clean social environment at the hostel. You must have seen other reviews of ours which talks good about.
The Social Space Hostel Team