Tracy thank you for taking the time to give us your feedback. We appreciate the kind words about the resort staff that work tirelessly to provide our guests with the best service.
We were there twice this year and all the photos of our unit, pools, and beach were taken at that time. Although our unit isn't the biggest like the Villas that are available at the resort it's exactly as described in our listing......a one bedroom, one bathroom unit (530sq. feet).
The natural grass indigenous to Belize that's growing around all the resort including our unit is part of the tropical flora. Hand in hand with being a tropical 'jungle' come bugs and this is why in our guest manual that is emailed to all our guests along with yourself on 2 separate occasions we recommend bringing sunscreen for the sun & bug spray for the bugs. Our wonderful resort staff also spray the grounds everyday to keep the bugs at bay.
As for the toilet not flushing unfortunately all toilets on occasion plug up but thankfully we always have staff available to come to the rescue and rectify the issue immediately.
Our resort Does have 3 pools and from time to time the resort does empty them out for cleaning & maintenance. When one is emptied such as the one located in front of our unit during your stay, the other 2 are fully functional for the resort guests to use.
One of the main reasons we purchased our unit at Sapphire Beach was the pristine beach. Our resort has received the 2018 Certificate of Excellence from TripAdvisor as well as the Best Beach award from Travel & Hospitality. Having said that we all know that Mother Nature has its own agenda and is a force that can't be reckoned with so we along with Mexico, Honduras, other areas of the Caribbean and even the South beaches of Florida have been slammed with a seagrass problem. While you were there the Ambergris Today - local news stated that the San Pedro Town Council declared this phenomenon a Natural Disaster. Something none of us have control over or ability to predict. Other governments such as in Barbados have declared it a National Emergency.
Definitely a collective effort is needed. We're hoping with the measures that the resort is implementing as well as global efforts the pristine beaches of the Caribbean will return.
Annie & Kosta