Hi Latricia. I am truly and deeply sorry for your bad experience. It was the first time I had experienced cockroach infestation in my home and honestly my reaction was a bit slow since I followed advice from others online. Eventually, I had a technician come to exterminate my house and things are back to normal now. It was for sure a good lesson for me!
I can understand that when you experienced one bad thing, other things around it suddenly become horrible as well. I have been a consistent super host for almost 2 years since the first day and followed the same hosting standard that earned me super host tittle and raves from other guests. If you read through other reviews, you will find sparkling cleanliness as one of the common themes. Also, my home is 2 blocks from Petworth metro station, which is less than 15 minutes door to door to downtown as described in the listing description; and surrounded by lots of amenities that city has to offer such as Safewav supermarket; Starbuck cafe; Dunkin Donut; and several local boutique coffee and restaurants. If you read through other reviews of my home, you will find that description accuracy and listing location are always rated at 5 stars. I highly value honesty and integrity, therefore I think it is a bit unfair to have low ratings on location and accuracy.
Anyway, I understand that when you had a bad experience, everything associated with it becomes so much more terrible than it seems. And I truly feel sorry and bad for your experience. I hope your next airbnb experience will be much better -:)
Enjoy your wonderful weekend!