We're sorry to read your comment. We take into account your comments and are ready to add information on the listing if anything is missing.
However, we do not tolerate lies. The apartment and stairwell are fitted and safe for adults and children. We have welcomed travelers of all ages before you and have never had this type of feedback. You make comments about the apartment in which you have not stayed, barely visited. You say you waited 40 minutes when we waited almost an hour (without saying anything because we understand that it can be difficult to park in the old town). You are disappointed by the restaurants at the foot of the building when it is clearly mentioned on the listing in the "Neighborhood" section.
Finally, facing your dissatisfaction and your verbal violence, we accepted to refund you entirely despite our cancellation conditions which did not require us to do so.
We believe we have done everything in our power to accommodate you despite this situation which was unpleasant for all of us.