Thank you Rita. Your review comments will be instructive, those that are true. We should advise you that an Airbnb reservation at Taraden is not a B&B reservation. One gets a lot more with a direct B&B reservation with us, with Airbnb one gets what is promised in the Airbnb listing. In respect to the "no air conditioning on when we arrived" comment, we never pre-cool a room for any guest. And we question the accuracy of your claim that the room was over 100 degrees when you arrived. It may actually have taken a couple of hours to cool down, but we were in a heat wave of over 95 degree temperatures for days, we apologize if you were uncomfortable.
In respect to the Host entering your room, we have the right, especially when a thunderstorm is brewing and we note open windows. You were not in the room at the time, we knocked first then entered the room to close windows, we found both the air-conditioner on full tilt and the ceiling fan was running. In the interest of energy conservation, we closed the windows, turned off the A/C and shut down the (Website hidden by Airbnb) a lightning storm was eminent, we feel all appliances should be turned off under these conditions.
In respect to making contact to determine arrival time, it turned out that Rita did not even arrive when she said she would. She did a much later arrival, after 10 PM. The reason Rita is annoyed with our making contact is based on the fact that she did not understand Airbnb rules of contact and did not have the right app on her phone and did not seem to have a computer to receive Airbnb communications.
In respect to "No coffee," we do not promise coffee, especially in our rooms, for convenience and safety reasons. If Rita deigned to communicate with us on the issue (or any issue) at the time, we would make arrangements for her to get coffee in the B&B breakfast room, and we will, in the future consider making coffee available to our Airbnb reservations, in all 3 of our listings. I will add, that no one has ever complained of not having coffee in their rooms and when a request was make for the ability to make their own coffee or tea, it is always granted.
All of our reviews for all 3 of our listing on Airbnb have been 5 Star and all of our reviews on TripAdviser as a B&B only for 12 years are outstanding.