Twiga cottage is the ideal solution for a couple on holiday on the coast of Kenya. Its structure and its position allow absolute privacy and a great sense of freedom.
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Twiga cottage è la soluzione ideale per una coppia in vacanza sulla costa del
Kenya . La sua struttura e la sua posizione permettono una privacy assoluta
ed un grande senso di libertà.
No parties or events
Shambani cottages is a beautiful compound with a lovely pool and friendly staff. Nevertheless we experienced too many hiccups to further recommend it. We had a small issue right at check-in but it was resolved quickly and professionally. Unfortunately this is not were it stopped…
Response from Paolo:
Mr. Marius did an instant booking of 2 days for Twiga Cottage. This kind of booking is hard to manage as our booking office in in Europe and the cottages on Kenya and we usually need 24hr to manage a booking. For this reason the cottage was not ready on the arrival of Mr.Marius. Because of that he got the first day free and he paid one day only instead of Two. Total amount for 2 days 50 Euro. The Studio is on the top of Shambani office where is warking day time our manager. Leaving the room to go to the beach or to the pool, You pass just in front of the office: our manager didn’t got andy complain or request from the guest. The stay of the guest in Shambanai was so terrible……that he requested to stay in Shambani one more day. As Twiga was not available we offered him Flamboyant villa, a smart 2 bedrooms villa at the same rate of Twiga. All beds in Shambani have mosquito nets, and Flamboyant Villa has mosquito net sas well. Flamboyant villa is 15 meters far from Shambani office. Shambani has a manager, a cook supervisor, a room stuart, 3 ladyes taking care of daily room cleaning and laundry service and a tecnician for repairs and maintenance. None of them got any requests or complains from the guests. After reading the review we cecked the hot water system and it was ok. About internet connection: during the stay of the guests I got in touch twice a day with my manager from Europe, of course using internet. Shambani is not in town and internet connection, as the mobile line, is not performing at the same time on the 24 hrs, but Wi-Fi is on 24 hrs a day unless we have a cut of power from Kenya Power. At the end of the stay the guest met our manager : no one word about was reported in the review. Paolo
30 anni fa sono arrivato in Kenya e mi sono innamorato del posto e delle persone. Vivo tra il Kenya, l'Italia e la Grecia. Le mie passioni sono l'Africa e la berca a vela.
Languages: English, Italiano
Response rate: 100%
Response time: within an hour
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