We are sorry that you had some trouble during your stay. We understand you are new to Airbnb, which was why you were unable to find the updated self check-in directions in your messages sent in advance upon booking. We also understand that safety is a top priority for you! In case we ever host you in the future, please rest assured that Downtown Long Beach is one of the most high end metropolitan areas in SoCal with no need to feel unsafe day or night. We are right around the corner from The Westin and other five-star hotels. Our historic building is actually an official state landmark, and has been stunningly preserved and updated to protect both it's inhabitants and beauty. There is a 24/7 security guard at the front desk, and all windows have proper locks as needed and is up to code (some windows are on the side of the building with no access/fire escape/balcony, 3 floors up). There is no need to put toilet paper in the front door key hole, or take any other drastic measures to ensure your safety. In case you have trouble working the fan, please also feel free to message us as they do have the features you were needing. No need to suffer an entire night without reaching out! 🙂 We have also recently updated the unit with an A/C to elevate guest experiences further. We hope you found other accommodations that were more suited to your desires, and wish you the best.
Kristina & Anthony
Premiere Developments, LLC
Professional Superhosts/Co-hosts with 120 reviews and overall 4.9 star rating
on behalf of listing owner and Superhost, Chris Liu