I am sorry guys that you didn't totally enjoy your stay, even dough I feel like there are some things I need to tell you as well.
First of all, it is saying in the ad that there is no key in the room, and also that it is a shared apartment. I think next time you should read more properly the description of the place, mostly so you choose the right place for you, with everything that you expect for, and don't get disappointed afterward.
About the messages, I recognize it was my mistake, I didn't see them because I was abroad for a couple of days and couldn't access the internet. When I saw your message I thought that you already left that's why I said: "I hope you enjoyed your stay". Even dough that was not the only thing I replayed, I apologized and explained myself for not seeing your message before as well.
But what I should say about the towels it's that we already provided two towels per person, when the obligation is to provide only one. We are not a hotel, and we can't afford to bring clean towels to the hosts every day, that's why there is also a washing machine in the flat that you can use if you need to.
About the adapter. I am sorry but the hosts always bring this kind of things, we provide basic stuff.. but if you have different chargers you should have bought an adapter for yourselves.