Hello Ray, this is Alesh, who manages Eva's property. This review is wholly uncalled for, unfair and, frankly, offensive. You texted me 9 days prior to your arrival, asking for an early check-in, which I replied to that same day, and which I accommodated, even though it was over 4 hours earlier than what you had paid for, providing you with self-check-in instructions so you would not need to haul your luggage around. I also texted you 2 days after your arrival to see how everything was, and whether you needed anything. Moreover, we asked for your check-in time information the day I accepted your reservation, and did not hear back from you until a week later. I would also like to point out that Eva has Airbnb Superhost status, which is in large part a reflection of our management. With the exception of your undeserved review, the listing has nothing but 5-star reviews. Had I known you would have been so inaccurate with your review, I would not have given you the 5-star review I did.