In many years hosting, I never had any problem with any guest, actually all the feedback I got from the airbnb was about how receptive friendly and welcoming Im and how I try to be helpful at all the times with every single person at my house. So is very improbable that I was rude at anyone. What really happens was, I was really surprise that Tom brought a a complete stranger inside the house without informing no one at all. I was in the house and I was firm about the rules, because I had other people staying, and I need some level of security understanding, and above all trust. Different then all other guest Tom though rules didn't apply to him, he could do anything, maybe he was a little surprise to discover he was mistaken.