Thanks a lot for your stay with us and nice review.
I would like to answer you:
1. I am real. I was traveling in your date, so my girlfriend Daniela was the person who welcomed you. I would like to meet you in your next visit to Barcelona.
It is not a larger company, we are the owners of a nice building with 4 apartments. I thing that it is not a larger company, perhaps in the future.
2. It is not managed by a company. We are a family. Our apartments are located in nice XIX century hotel very charming, our guests & friends did not feel like a hotel. It is the first time that somebody said us it.
We live in the same building so you can always ask us new towels. We did not received this request.
3. Yes, we are so sorry, we do not included it. You have at the property description, what items are included on your arrival. Next to the apartment there is a supermarket so you can buy it. I think that it is not a detail that you feel to be in a hotel.
4. We did not asked you a credit card, just to fill a document where you can add the basic details.
If we can help you with more information do not hesitate to contact us.
We look forward to welcome you soon again. ;)