Dear ulli, thanks for your review. The mattresses and pillows are a matter of taste when we give out soft thin pillows, they complained so we got bigger a bit harder pillows... so its a matter of tastes. If you had told us we would have greatly helped out! 19 people? did you get your friends to use the apartment too? the apartment has 12 beds in total and it is not always full up! As regards toilet paper we provide you at check in now if you wasted it in just 1 day, there is a convenience shop 5 mins walk from the apartment you could have easily bought. Its a budget accomodation not a hotel :) thanks for the suggestion of the shower curtain we will take that into consideration and put one up, but i can assure you that people will still drop water on the floor, some common sense is not so common to everyone :) have a nice day thanks!