Hi Aram, I am sad to hear you felt this bad about the experience. It is so different from what all other guests experience in this flat. As you said we messaged many times so I actually feel it is unfair to say I did not bother. For example I explained that the heating of the house was not yet switched on as temperatures were still summerly. I even told you to use the extra electrical heater that is always in the flat if you feel cold, but you answered it is ok, because it wasn't too cold. In the review you suddenly say it was too cold, even though in these days the temperatures were around 25 degrees celcius. I could go on like this, as you complained about things that obviously were exactly like they are shown in the pictures. I think we simply have to conclude that you had very different expectations compared what this flat in one of Berlins prime tourist locations had to offer even though you happily extended your stay with a very late check out.