Dear Yvonne, I am so sorry to hear you didn’t enjoy your stay at the flat. In 10 years of living there, I've never had the elevator break down. (I’m so, so sorry this ruined your stay!) I was able to get our technician to come fix it within 2 hours but apparently he didn't do it very well because it stopped again... I'm so sorry about this. If you do decide to come back, we’re making sure it won’t happen again.
I am also very sorry that you found the appartement too small. I want all my guests to be as comfortable as possible so I try to be very clear about all the dimensions in the description and the pictures are taken by a professional Airbnb photographer.
I really hope that you enjoyed Paris despite this elevator problem and that you will visit our city very soon !