I would like to first thank Rowland for his patience and understanding. As Rowland pointed out, I am part of the year in California, though I do spend 4 to 6 months a year in Brazil. When remote, I had been able to keep in consistent communication with guests through use of chat and other smartphone applications. Thus, I had avoided lag time responsiveness that Rowland and I encountered during his stay. Unfortunately, Rowland and I were only able to communicate through email, which inherently created delays. As not everyone has smartphones or brings them on vacation, I have now provided more freedom to my representation in Brazil to resolve problems as they occur. This should help with faster turnaround. I am very much into an excellent customer experience and improving when it does not meet this standard.
Samba is played at the restaurant below on Saturday’s from 5 to 10:00. The restaurant is cognizant of it relationship with it neighbors, thus the music never extends much beyond 10:15 or so. I personally do not find it too obtrusive, nor have any guests negatively commented to me about it.
I sincerely feel very badly about Rowland and his wife's experience with the front elevator. It was very unfortunate. The one good bit of news is that it will be repaired and modernized. In the meantime, only the rear elevator is available. It has been very reliable, but does have a weight restriction permitting 4 people to go up at any one time. This normally is not a problem as there are only 3 apartments per floor. I have informed all my future guests through June of this issue and my wife will be placing emergency instructions in English in the elevators upon her arrival. I have also noted the details of this response in my apartment FAQ and guide that I distribute to all my guests.