I want to preface everything with the information that I always block this apartment in the winter for my Mother’s use. It has always been important for Ali and myself to have a clean, healthy and attractive environment, not only for my mother but any Air BnB guests that might be staying in the apartment.
There are many previous reviews that attest to this.
That does not change the fact though that things went awry for Maria’s stay. We had two different guests back to back, ahead of Maria, who, in no way communicated to us that there were any problems. We had torrential rains a couple of weeks ahead of her visit and the basement flooded. This is what has lead to the problems Maria faced.
We are now working with both exterminators and mould experts to resolve the issues she encountered.
If the apartment is available for booking it will be because we believe we have resolved the problems.