We have been renting out this apartment for 15 years to happy guests from all over the world. We are very selective in who we choose to house in this apartment, as it is within our own home. We love the connections we’ve made, the conversations we’ve shared, and the ongoing friendships we’ve maintained with former guests. This was Ross’ first Airbnb booking (which explains a lot about his review) which we would not normally accept, but we made an exception. Before booking any guest, we fully explain the situation and make sure there is a good fit. When Ross said he was going to work from the apartment, we warned him that we don’t typically find that a good fit. He responded that he planned to work from coffee shops anyway. When Ross arrived, he received a house document that was over a year old by mistake rather than the updated one for 2016. When Ross read that the rules were different from the ones currently listed on Airbnb, he addressed this with us, and on his very first day here (of 30) we explained the changes. Our daughter no longer naps, so there are no afternoon quiet times and the quiet times at night are as they are stated on Airbnb, not longer, as they were last year when she was a baby. Although we’ve successfully rented the apartment as vegetarian all these years, we decided to open it up to meat eaters this year. Thus, that rule is no longer listed on Airbnb, as it is not a requirement. When Ross asked about this, we made it clear to him that it was no longer a rule and that he need not worry about it. Boulder is a city with high expectations for environmental stewardship and we are proud to do our part. The very nicest brand of biodegradable laundry detergent without chemical scent is supplied for guests, as it is the right thing to do for our air and waterways. Also we would never use pesticides on our property, and instead remove insects and spiders to the outdoors on a case-by-case basis. Spiders are regular houseguests in any home in a mountain town like Boulder. As anyone would be, we are offended that he would review us poorly for a mistake that was cleared up on the first day, especially since we had previously communicated the situation, and we had many pleasant conversations during which he could have cleared up any misunderstandings. We embraced this young man and went above and beyond by connecting him with our network of local entrepreneurs in order to build the connections he needs to become an entrepreneur in Boulder to fulfill his dreams. We also graciously accepted an unexpected guest he brought along for a week without asking ahead. Thus, we will be more careful in the future to accept more mature guests who have experience with being guests in other people’s homes and appreciate the way we do things in Boulder. We look forward to many more positive experiences in the future!