Villa Malou, our beautiful 4 bedroom villa rental in Seminyak is perfectly located. Nestled in the stylish district of Oberoi Seminyak, Villa Malou is just a few minutes walking distance to the chic boutiques and restaurants of Oberoi.
Not suitable for pets
No parties or events
Check-in is anytime after 2PM
Check out by 11AM
The villa was peaceful and stunning, just like the photos, but beware of snakes and stealing. The cleaners were lovely and did a great job. They were also happy to pop down and get us a few supplies from the supermarket, which we tipped them for. However, my iPhone 5 was stolen…
Response from Maviba Villas And Resorts:
Dear Vanessa, Thank you to have spend your valuable time to write a review in Airbnb, your highlight regarding to our staff and Villa location is appreciated, which is indeed our villa located peaceful area in Central Seminyak yet almost all you need within a walking distance . Moreover I thank you for your constructive feedback with regard to our villa safety and security matter which is our primary concern as we run the villa rentals business for over than 6 years.We are really sorry about the unfortunate situation, we did our best to solve this issues at soonest possible during your stay, such as contact our pest control service which came quickly to catch the snake and did the special treatment to avoid other snake entering the villa. For your information finally yes they get it ! Please again kindly accept our apologies which not our intention to distrust your report or undervalued your integrity, we already apologize privately in the email that was really a misunderstanding and again really apologize. Concerning to your I-phone we could not compensate as per you request,as standard terms and conditions of guest value the Management is not responsible for any damage or loss to the guest personal items. Since there as some procedure that we have to follow such as to make the police report, I was waiting for you in the villa for processing the police report, but you said will out for lunch and we expecting you to come back soon so we can go to the authority to make the report as per standard procedure, therefore the police could investigate about the I- phone, unfortunately you came back to the Villa at 4 pm where you must depart to the airport. We installed new lock of the door and also CCTV camera for keep safe the villa and the surrounding. Security guard extra service is available in case customers would like to have this (Website hidden by Airbnb) doing this we hope the guests will be safe at Villa Malou. Again we highly appreciate your information to let us know when things aren't right as it will assist us to deliver better service to our valuable guests. Best Regards Pande Dwipa Operations Manager
For ten years Maviba Villas and Resorts have been looking after holidaymakers coming to Bali. Our experienced team understands that your holidays are important and we are in the business of managing holidays that deliver as promised. At Maviba we believe in personalized service a…
Languages: Bahasa Indonesia, English
Response rate: 100%
Response time: within an hour
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