I showed up random on wednesday, ringing the bell, being welcomed nice. On thursday I was invited by them to come back and leave my things ( I was in holidays) I had been able to supply a second set of keys but I am not ignorant enough to hand it to them.
Here is my review:
6 high teenagers instead of 4 as confirmed in the booking. A lost key, lost and damaged things. They used 12 towels in 5 days. No trash separation. On wednesday I found my flat in total chaos, on thursday they tell me that they lost the keys. I only did not kick them out because we had a hurricane in the city. They departed one night before the planed checkout ( originally Saturday) At 11pm Friday I discover that all my windows were left open - prepared in a way to get back in without the keys. I live in ground floor. Hypocrite and disrespectful - never again !
Right now I am fighting my way through the resolution center to get paid for the damages. I have to wait for airbnbs decision because they denied my claims and started twisting things, interpreting my rules in their favour and even to villainize me.