First of all, It was never entire place, that will be in dreams only to get the entire place for that rate! second, you did not read the rental description to know what to expect, when you read it, you realized that you can only use the kitchen if I agree to that, that's what the adjective complimentary means! third, I said no to the kitchen use, because I'm not there to check and document any damage you might have caused there. That will apply to every guest and it was not personal. Laura, a great person by the way, was trying to make it as convenient as possible to check you in when she contacted you ahead of time to know when you would arrive, that's called communication! without it nothing is possible. We are not hotel with a receptionist answering a landline 24/7. I communicated with you from across the Atlantic ocean, and answered your request within proper time, given the 9 hours time difference between us, however you did not answer Laura's email while you were only 2 hours away!!