Dear joshua, airbnb is aware about the text you sent me threating me to write a bad review if you would pay 50€ for expenses. Expenses/ cleaning fee that you didnt pay during the booking process and you were aware (well described in the advert, in the rules of the house, in the conditions of the house) but you didnt want to pay. Then you sent me that message on (Hidden by Airbnb) where you informed me to write a bad review. And you are here, as promised!
Well, lets be more detailed about your arrive : your fligth was to catania but redirected to palermo because whether issues (I hope you dont think this is my fault!!); so I was contacted from your friend who arrived before you. You arrived later , you didnt informed us about time of your arrival and you didnt ask for specific help to ge the flat. SO I supposed that you hadnt any problem. You were late but we were wating for you with any problems (next time use (Hidden by Airbnb) also to inform us about your delay , please).
Direction are perfect, the address is correct, because my guests usually arrive with any problem in front my house. Probaly you got the wrong GPS (probably your car doesnt have GPS) or maybe the big medieval castle in front the house (the balcony look at the castle) is not a good reference for you (its the biggest building in town and one of the most important !!!) . Everyone knows "Castello Ursino" in town, very difficult to get lost.
Issues with hot water? I'm sorry for that, but issues are part of life (at least you didnt say that I have left you for 4 days with cold water :))) Next time when you have an issue , please call me and i will be happy to fix your problem Dont spend your time to trheath people, better to spend your time to ask for help and I will be happy yo help you.
Your synthesis your review reflect only my answers to your threathining way to speak with me and I was forced to inform Airbnb about that.