Diana booked my apartment for 9 nights. I did my best to make her feel like home, as I do with all my guests. After all, it's the house I live in when I don't have guests from Airbnb.
The first 5 nights passed with no incident and no complaints from Diana. To my surprise, after the 5th night she announced me that she is going to leave, as she discovered bugs and flees inside the house.
I was alarmed and responded promptly to all her requests, because it is my home. I am attached to this house because I worked a lot for it, I renovated and decorated it myself. I am quite fond of my home and many friends and guests told me that they love what I did with the place.
I didn't go to work and answered Diana's call immediately after her complain. Additionally, I called a specialized pest control firm.
When I got to the house Diana was already packing and preparing to leave. I looked carefully around the house. There was no sign of flees or bugs.
I was sorry to see her leave but I did help her pack and quickly called the Airbnb call center, asking about the cancellation procedure. The call center promptly answered that the guest is the one who should terminate the booking. But curiously, Diana did not want to speak to the Call Center. Not even after leaving the house in a hurry she did not call the Airbnb call center to cancel the booking.
I am sorry to say, but there is no truth in what Diana wrote.
I did however clean the house thoroughly and I let the pest control guys do their job and I do have a family with two small children as guests this whole month and they seem quite happy.
I regret whatever made Diana leave, but I am sure it was not bugs or cleanliness.