I am not used to response to reviews. I am very thankful for good reviews but even more thankful for bad reviews because they help us to improve. An unfair review is another thing. And this is a very unfair review from Sharron.
First of all: Her claim about 30 units describes maybe the type of person. It is far from the truth. We have 7 studio-apartments under our guesthouse business - 5 of them listed here at Airbnb. We announce ourselfs clearly as a guesthouse, not as a private home nor a hotel with reception.
Secondly: We lay all importance on that our apartments are perfectly cleaned after every guest - and an overall "Christmas-cleaning" is made once in a month. When I am not at home myself to clean, I have two efficient girls working for me - and I have never before had a complain that they would not do their work perfectly. I refer to other reviews for all the studios listed here at Airbnb.
Thirdly: It is also wrong, that the house is in general left unlocked. But it was so in this case - and there is a simple reason for it: Sharron arrived very early in the morning. In all guesthouses (just like in hotels), check-in time is at 14.00. But to allow her to enter the house so early in the morning - me not at home and my assistants at school - the outdoor was left unlocked. It was a favor to the woman.
Finally: About the shower. Our bathrooms are indeed very small. When designing the studios in this old building, we decided to have a small private bathroom inside every studio rather than having common bathrooms. For people in overweight the curtains might king (I am not saying that Sharron is, I never met her) - but normally this should not make any bigger problem. Furthermore, there is a photo of each bathroom in each studio, so it should be clear to guests in advance what they are paying for.
There came indeed up a problem when Sharron arrived. Something I am not going to tell about here - something totally exceptional. I guess that it is the reason for that Sharron is - as I feel - so unfair.
Our aim is to offer well located, clean and comfortable studio-apartments for low price. If Sharron ever comes to Reykjavik again she can of course find a hotelroom in this area with big bathroom, more luxury and a reception (and check-in at 14.00) - but for more than double the price. She is still welcome to our guesthouse again whenever - if she likes.
Best wishes to you, Sharron.