This is very strange to hear of the internet issues after your stay? we would have been happy to have trouble shot the problem for you. We have never had a complaint about the internet before? Could have been a weather issue. We have tvs in all the bedrooms that have direct Tv with all the movie channels available for you. We have a Nest thermostat in the house and if you didn't know how to use it we would have been happy to help you thus the notes in the house for you. We feel as though the check out instructions are clear and not difficult.... basically strip the sheets off and put them in the hall basket and leave the wet towels on the floor. Why would you consider this a difficult check out procedure? 2 cigarette butts in the front yard should not be a huge issue for you?. We also offer a hard wired computer and printer for you to work on if your laptop was having issues.
This is the only bad review I have ever had and I have owned this house since 2007 I have all 5 star reviews. My housekeeper told me that she had to wait for you to leave as you did not check out on time, and that she mentioned to you about the dog hair all over the comforters and the sofa and maybe that is what made you mad? At any rate we strive to make every guest happy when they stay and would have loved the opportunity to solve any and all of your issues had we known about them during your stay. I emailed you and texted you during your stay, and would have liked to have heard the issues then.