1 bedroom apt with double bed, safe and ceiling fan, very brightly because not have tall buildings nearby.
1 queen bed
No parties or events
This was, without a doubt, the worst Airbnb experience I've ever had. The apartment was dirty. The internet stopped working during my first day there. The hot water faucet in the shower did not function (meaning there wasn't any hot water in the shower, at all). One of the neighb…
Response from Pablo:
There was indeed an issue with the faucet that neither the previous guest (through an agency) advised nor the pre-checkin revision found. Our mistake. Wifi worked perfectly during the pre-checkin revision and apartment was cleaned the day before you arrived. My apologize again for the inconveniences. Let me do disagree with "I was forced to contact Airbnb..." since it was me who offered the total refund when you came up with your findings. Mainly because of the unexpected noises we were not going to be able to find any quick solution. What it's on my hands, we fixed the faucet and solved the Wifi service right after you left. We will wait works in building are done before offering the apartment again (due to any noises and the dust that spread out easily within the building) and hopefully my other neighbor is better now. Definetely the worst Airbnb experience we've ever had. Sorry again!
Languages: English, Español, Português
Response rate: 83%
Response time: within an hour