Unfortunately the review wasn't fair, I think she would be a better fit perhaps in a high raise apt or nice hotel or just a different listing. It's like a creative Mediterranean farm house feel and opens up to the gardens of outside and no one has ever complained in fact the opposite feel (free to look at my past reviews). I think that was the reason that also drew her to Grace. I keep a very clean house in my 1923 house, as everyone knows this already, and in dealing with bugs , not sure what bugs but maybe a fly or ant?? I have many returning guest that are always sad when they have to leave. I want all to feel as this is their home that they love to be apart of. She should have said something to me before if it bothered her, as I always ask is everything ok? and do you need anything. I did catch the mouse just yesterday with a humane trap I ordered ,that was released in the park ,( it was a bit sad as very cute but very easy to do!) Everyone gets a a few bugs and a mouse or two in their homes ..I'm sure even back in her Chicago. I also feel good about the earth we share with the outdoors animals that help keep Grace a unique country outside feel that most sincerely love. She was never around much as most nights out till very late so never saw her and only a few times in day, and she caught me at 7 o'clock pm when we had a conflict of her departure that she wasn't aware of after I had texted her hours before because she wasn't home. I would have thought she understood the dates she booked and clearly departure and even offered her to expended her time until the next day that was very generous but other than before the last evening she was very happy here and had many wonderful compliments from her and friends. It was more about lack of communication perhaps. I liked her very much and only wish she well in her stay here in LA but also very disappointed she wouldn't give my key back when I asked.