Hi Adrian. So sorry to hear your stay did not meet your expectations. Pls be assured that your honest feedback continually helps us to improve other guests stays. We pride ourselves on a clean suite and try to do our best in the very busy season to keep up with lost/stolen or damaged inventory. We have addressed your immediate concerns regarding amenities and fixed the broken stool. We are quite clear in our listing about the size of the suite and the optimal suitability for a couple. Period. However thrift conscious travellers often ignore hosts advice and stretch their dollar and load the accommodation to its peak infrastructure capacity. Double occupancy in both beds and 4 adults at the dinner table/bar. In peak summer that amounts to approx. $35 per adult per night. The closest comparable experience for that rate in the market would be camping in your own tent on a 8x10 plot with neighbors cheek to jowel. We believe based on the majority of our reviews that the economy minded travellers loves staying in our suite. Pls read some of the others reviews. Simply copping out and complaining that adequate directions were not given for check in because you dont check your email on the road is ludicrous and smacks these days of being a luddite. We try our best to host folks warmly, transparently and support their stays as best we can. If you had brought some of these concerns to us while you were staying (come knock on our door its faster than email) we would have cheerfully done our best to address them immediately. We are always in the process of replacing linens and towels so rest assured you would see a noticeable improvement should you choose to stay again. We are still one of the best deals in town and nare I say the Long Beach region. Period. Aloha brother